Open Parcel Policy - Check Before You Pay

Last Updated: July 20, 2025

At SastaBazaar, your trust and satisfaction are our highest priority. To ensure complete transparency and build your confidence in us, we are proud to offer our "Open Parcel" service on all orders across Pakistan.

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How It Works

When our courier rider arrives at your doorstep, you have the right to open your parcel and inspect the contents **before** you make the payment. This allows you to verify that you have received the correct product and that it is in perfect condition.

Guidelines for Inspection

• All Products: You can check all products to ensure they are the ones you ordered and are free from any physical damage.
• Mobile Phones & Electronics: For mobile phones, you can verify that the product is original and PTA-approved. You can turn on the device to check its display and basic functionality.
• Please note that the rider is instructed to wait for a maximum of 5-7 minutes for you to complete your inspection.

In Case of an Issue

If, upon inspection, you find any of the following issues, you have the right to refuse the delivery:

• The product is incorrect or does not match what you ordered.
• The product is damaged, broken, or has defects.
• For mobile phones, if you have any concerns about its originality or PTA approval.

In such a case, simply do not accept the parcel and do not make any payment. Inform the rider of the issue, and he will return the parcel to us.

Our Free Replacement Guarantee

If you discover an issue and refuse the delivery, we promise to send you a **free replacement with no extra delivery charges**. Please contact our customer support team immediately after refusing the delivery to arrange for your replacement.

Our Open Parcel Policy is our commitment to providing you with a secure, trustworthy, and satisfying shopping experience.

Contact Us

If you have any questions about our Open Parcel Policy, please feel free to get in touch with us via our Contact Us page.